FAQ
Product & Materials
Is this real gold or silver? Our jewelry is crafted with a stainless steel metal core finished in premium 18k yellow gold, 14K white gold, or rose gold plating, depending on the style you choose. It is plated, not solid precious metal, so you get the look and durability of fine jewelry at a much more accessible price point.
Will it tarnish or fade over time? With proper care (see our care instructions below), our plating is designed to resist tarnishing and hold its shine for a long time. Like all plated jewelry, its lifespan depends on how it's worn and cared for — avoiding water, chemicals, and friction will extend its life significantly.
Will it turn my skin green or irritate sensitive skin? No. Our jewelry is hypoallergenic and nickel-free, making it safe for sensitive skin. Skin discoloration with cheaper jewelry is usually caused by nickel content or moisture exposure — our plating process is specifically designed to avoid this.
What sizes/lengths are available? Chain lengths and sizing options are listed on each product page. If you're unsure what length or size to choose, message us with the recipient's height or usual jewelry size, and we're happy to recommend the best fit.
Can I customize the engraving or message? Yes — some of our pieces allow for a custom engraving, name, or date, and every order includes a personalized keepsake message card. Customization options are available directly on the product page before adding to cart.
Orders, Shipping & Delivery
How long will it take to receive my order? Each piece is made to order especially for you. Production typically takes 1–2 business days, plus 3–5 business days for shipping within the U.S. You'll receive tracking information as soon as your order ships. International orders may take longer — see below.
Do you ship internationally? Yes, international orders typically take 3–10 business days, depending on destination, and any customs fees are the responsibility of the recipient.
Can I rush my order for an upcoming occasion (anniversary, birthday, holiday)? Production typically takes 1–2 business days; we can't always guarantee expedited production, but we do offer FedEx 2nd day shipping as an option for rush orders after your order is produced.
How do I track my order? Once your order ships, you'll receive a confirmation email with a tracking number and link. You can also check order status anytime by logging into your account, contacting us directly, or by clicking on the track your orders link at the top of the brillanceaura.com website.
What if my order arrives damaged or incorrect? We're so sorry if that happens; although it is rare, packages can get damaged in shipping. Reach out to our support team at support@brillanceaura.com within 30 days of delivery with a photo of the item, and we'll send a replacement or issue a refund.
Returns, Exchanges & Satisfaction
What if the recipient doesn't like the style — can I exchange it? Absolutely. If the style isn't quite right, we offer a free, hassle-free exchange within 30 days of delivery. Just contact us, and we'll help you pick something they'll love.
Can I return my order for a refund? Yes, we accept returns for a refund 90 days from the day you receive your item, and we also allow exchanges for a different style — see above.
What's your exchange window? 30 days from the delivery date. Items must be unworn and in their original packaging to qualify for an exchange.
Do I need the original packaging to exchange? Yes, please keep the original box/pouch until you're sure you'd like to keep the piece — this helps us process exchanges quickly.
Gifting & Presentation
Does it come gift-ready? Yes — every order arrives in a presentation-ready jewelry box or pouch along with a personalized keepsake message card, so it's ready to give as-is.
Can I add a gift message without the recipient seeing the price? Yes, our packaging and packing slips never display pricing, so you can ship directly to the recipient if you'd like.
Can I ship directly to the gift recipient? Yes, enter their shipping address at checkout. We also offer gift wrapping with a personalized message.
Jewelry Care
How do I care for my jewelry to keep it looking its best?
- Remove before showering, swimming, exercising, or sleeping
- Avoid contact with perfume, lotion, and hairspray — apply these before putting jewelry on
- Store in the provided pouch/box when not worn, away from moisture and direct sunlight
- Clean gently with a soft, dry cloth; avoid harsh chemicals or jewelry cleaners with abrasives
Can I shower or swim while wearing it? We recommend removing jewelry before showering, swimming, or bathing. Chlorine, saltwater, and prolonged water exposure can wear down plating over time.
Ordering & Support
How do I contact customer support? You can reach us anytime at support@brillanceaura.com or through our contact page, and we typically respond within 24 hours.
Do you offer discounts for first-time customers or bulk/multiple orders? Yes, at the bottom of our home page at brillanceaura.com there is an option to get 10% off your first order.
Is my payment information secure? Yes. Our store uses Shopify's secure checkout, which is fully PCI-compliant and encrypts all payment information — we never see or store your card details.